Genpact echoes Deloitte on the strategic challenges:
“Businesses around the globe are finding it challenging to take their Shared Services Centers to the next level. Across the board, few SSCs have delivered the full value envisioned by CFOs and finance directors.”
Genpact makes the case for going hybrid, for working with a strategic global partner to deliver the full potential of shared services.
Which may be a great idea. But here’s two reasons why investing in a process management platform should be the #1 priority:
it provides an SSO service management framework – across all three SSO generations. It enables effective collaboration among the stakeholders, both within and outside the enterprise. It orchestrates the design and implementation of change.
it mitigates partnership risk. It allows the SSO to work closely with its strategic partner – and to adopt a multisourcing strategy where appropriate – while ensuring that the SSO always remains in control. It ensures, for instance, that you never have to buy back your own processes.
21 Mar 2013 Process Excellence: What’s To Be Done?