“We just had to get on with closing down the [locations], we couldn’t follow the process. It would delay us. We had very aggressive timescales. We just had to use common sense.”
It’s a litmus test. When the chips are down, when business transformation is unfolding at pace, do people follow the process? Or do they use ‘common sense’ with all the risks that entails?
Making sure that process is simply the easiest way to do things, and thereby quietly embedding process discipline within the organization, is at the heart of this craft.
21 Mar 2013 Process Excellence: What’s To Be Done?
19 Mar 2013 The Risks In Social Without Governance