A Litmus Test For Process Craft

iStock_000016024702SmallIn a review with a global organization last week, the client explained how a major change program affecting sites around the world had ignored the defined processes:

“We just had to get on with closing down the [locations], we couldn’t follow the process.  It would delay us. We had very aggressive timescales. We just had to use common sense.”

It’s a litmus test.  When the chips are down, when business transformation is unfolding at pace, do people follow the process? Or do they use ‘common sense’ with all the risks that entails?

Making sure that process is simply the easiest way to do things, and thereby quietly embedding process discipline within the organization, is at the heart of this craft.

Related Posts

21 Mar 2013   Process Excellence: What’s To Be Done?

19 Mar 2013   The Risks In Social Without Governance

© Text Michael Gammage 2013

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