One slide (below) from an HfS Research webinar yesterday highlighted how effective collaboration is at the heart of outsourcing success. Coming from HfS – at the center of the industry, with no particular ax to grind – it’s significant.
The market has moved beyond cost savings. Buyers are looking for outsourcers who can deliver innovation and continuous improvement: “Most clients want to work in a collaborative relationship”, said Phil Fersht, HfS Founder and CEO. Yesterday’s case study featuring Syngenta Business Services and Capgemini provided a superb example of effective collaboration in practice.
Effective collaboration demands the right people, the right structures and the right incentives. Providing the underpinning framework – rich, robust and intuituve – that enables this complex, dynamic and multi-layered collaboration is the strategic opportunity facing the process management platform vendors.
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